Privacy policy
Privacy Policy
This Privacy Policy explains how Softt collects, uses, and shares personal information when you visit softt.shop, place an order, or contact us.
Information We Collect
We collect information you provide when placing an order or contacting us, including your name, billing and shipping addresses, email address, phone number, and order details.
When you browse our website, we may also collect technical information such as your IP address, browser type, device information, and interactions with our pages through cookies and similar technologies.
How We Use Your Information
We use your information to process payments, fulfill and deliver orders, provide customer support, manage returns and refunds, and send updates about your purchases.
We may also use information to improve our website, prevent fraud, and meet legal obligations. Where required by law, we obtain your consent before sending promotional communications or using optional tracking technologies.
Payment Information
Payments are handled by payment service providers. Information needed to complete your transaction is processed according to their privacy and security practices. Please do not send payment card details by email.
Sharing Your Information
We share information as needed with service providers that support our operations, such as payment processors, shipping carriers, website hosting providers, and customer support services.
We may also disclose information when required by law, to protect legal rights, or in connection with a business transfer, subject to applicable privacy requirements.
Cookies and Similar Technologies
Our website may use cookies to support essential functions, remember preferences, and understand website usage.
You can manage cookies through your browser settings and, where available, our website’s cookie controls. Blocking essential cookies may affect features such as the shopping cart or checkout.
Where required, optional analytics or advertising cookies will only be used with your consent.
Marketing Communications
If you receive promotional emails from us, you can unsubscribe using the link in those emails or by contacting support@softt.shop.
Unsubscribing from marketing does not stop necessary order confirmations, shipping updates, or customer service messages.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, handling returns, maintaining required records, and resolving disputes.
Retention periods depend on the type of information and applicable legal requirements.
Information Security
We use reasonable safeguards to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.
Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information. You may also have rights to restrict certain processing, withdraw consent, or opt out of certain uses, including targeted advertising or the sale or sharing of personal information as defined by applicable law.
To make a request, email support@softt.shop. We may need to verify your identity before responding. We will handle requests within the time required by applicable law and will not discriminate against you for exercising your rights.
Children’s Privacy
Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can investigate and delete it as appropriate.
International Data Processing
Our service providers may process personal information outside your state or country. Where required, we use appropriate safeguards for international transfers.
Third-Party Websites
Our website may contain links to other websites. Their privacy practices are governed by their own policies, which we encourage you to review.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we will provide additional notice where required by law.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us using the details below.
Store: Softt
Email: support@softt.shop
Phone: +1 (985) 423 19 65
Address: 101-28 108th St, South Richmond Hill, New York 11419, United States