Terms of service
Terms of Service
These Terms of Service govern your use of softt.shop and purchases from Softt. By using our website or placing an order, you agree to these terms. Nothing in these terms limits your rights under applicable consumer protection laws.
Use of Our Website
You agree to use our website for lawful purposes and provide accurate information when placing an order or contacting us. You must be legally able to enter into a purchase agreement or have permission from a parent or legal guardian.
Products and Descriptions
We aim to provide accurate product descriptions, images, and availability information. Product colors may appear differently depending on your screen settings.
If a product you receive does not match its description, please contact us so we can resolve the issue under our Return and Refund Policy.
Prices and Payments
Prices are displayed in United States dollars. Applicable taxes and any shipping charges are shown at checkout before you complete your purchase.
Payment must be completed using a payment method available at checkout. Price changes do not affect orders we have already accepted.
Orders
After placing an order, you will receive an email confirming that we have received it. If we cannot fulfill your order because of product availability, a payment issue, or an error, we will contact you.
If we cancel an order after payment has been collected, we will refund the amount paid. We will not charge an additional amount to correct a pricing error without your agreement.
Shipping and Delivery
We ship within the United States. Order handling takes 1–2 business days, followed by an estimated delivery time of 3–5 business days after dispatch.
Business days exclude weekends and public holidays. Delivery times are estimates and may be affected by carrier delays or other circumstances. If your order is delayed or appears lost, contact support@softt.shop for assistance.
Shipping Information
Please provide a complete and accurate shipping address when ordering. If you notice an error, contact us as soon as possible. Address changes may not be possible after dispatch.
Order Cancellations
To request a cancellation, contact support@softt.shop as soon as possible. If your order has not been dispatched, we will make reasonable efforts to cancel it and issue a full refund.
If the order has already been dispatched, you may return it under our Return and Refund Policy.
Returns and Refunds
You may request a return within 30 days of delivery. All products are eligible for return, including products purchased on sale.
Return shipping is completely free within the United States. We do not charge restocking fees.
Contact support@softt.shop to receive return instructions and a prepaid shipping label before sending your return.
Refunds are issued to the original payment method within 10 business days of receiving the returned item. Your payment provider may require additional time to post the refund. Please review our Return and Refund Policy for full details.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us with your order number and a description of the issue. We will help arrange a free return and refund or an available replacement.
Intellectual Property
Content on this website, including text, graphics, logos, and images, belongs to Softt or its respective owners and is protected by applicable intellectual property laws.
You may not reproduce or distribute this content for commercial purposes without permission from the relevant rights holder.
Third-Party Services and Links
Our website may use third-party services or link to external websites. Those services may have their own terms and privacy policies. We are not responsible for the content of external websites.
Privacy
Our collection and use of personal information are described in our Privacy Policy.
Liability
To the extent permitted by law, Softt is not responsible for indirect losses arising from misuse of this website or products.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, or removes any mandatory consumer rights.
Governing Law
These terms are governed by the laws of the State of New York and applicable United States federal law, without limiting any mandatory consumer protections that apply where you live.
Changes to These Terms
We may update these terms by posting a revised version on this page. The terms in effect when you place an order apply to that purchase unless a change is required by law.
Contact Us
Store: Softt
Email: support@softt.shop
Phone: +1 (985) 423 19 65
Address: 101-28 108th St, South Richmond Hill, New York 11419, United States