Refund policy
Return and Refund Policy
At Softt, we accept returns within 30 days of delivery for orders within the United States. Return shipping is completely free, and we do not charge restocking fees.
Return Eligibility
All products are eligible for return. We do not exclude any products as final sale. You may request a return if you change your mind or receive a damaged, defective, or incorrect item.
Please include your order number or proof of purchase when requesting a return. Whenever possible, return the product with its original packaging and included accessories.
How to Start a Return
Contact us at support@softt.shop within 30 days of receiving your order. Include your order number and details of the items you wish to return.
Our support team will provide return instructions, a confirmed return address, and a prepaid return shipping label. Please contact us before sending your return so we can arrange free shipping.
Free Return Shipping
Softt covers return shipping costs for all returns within the United States, including returns due to a change of mind. No return shipping charges or restocking fees will be deducted from your refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact support@softt.shop so we can help resolve the issue. We may request photos to understand the problem and arrange a free return and refund or an available replacement.
Refunds
Once we receive your return, we will inspect it and notify you by email. Refunds will be issued to your original payment method within 10 business days of receiving the returned item.
You will receive a refund of the amount paid for the returned products, including applicable taxes. For a full-order return, any original standard shipping charge will also be refunded.
Your bank or payment provider may require additional time to post the refund to your account.
Delayed Refunds
If you have not received your refund after the processing period, please contact us at support@softt.shop so we can check its status.
Contact Us
Store: Softt
Email: support@softt.shop
Phone: +1 (985) 423 19 65
Business address: 101-28 108th St, South Richmond Hill, New York 11419, United States
Please contact us to confirm the return address before shipping any items.