Shipping policy

Shipping Policy

At Softt, we ship orders within the United States. This policy explains our processing and delivery timelines.

Shipping Destinations

We currently offer shipping within the United States. Availability for your delivery address is confirmed at checkout.

Order Processing

Orders are processed within 1–2 business days after payment confirmation. During this time, we prepare and pack your items for shipment.

Business days are Monday through Friday, excluding public holidays.

Delivery Time

After dispatch, estimated delivery time is 3–5 business days. Including order processing, the estimated total time from placing your order to delivery is 4–7 business days.

Delivery times are estimates and are not guaranteed.

Shipping Charges

Any applicable shipping charges are displayed at checkout before you complete your purchase.

Shipping Confirmation

We will send a shipping confirmation to the email address provided with your order once it has been dispatched. Tracking details will be included when available.

Delivery Delays

Delivery may occasionally be affected by weather, public holidays, or carrier disruptions. If your order has not arrived within the estimated timeframe, contact support@softt.shop so we can investigate and assist you.

Shipping Address

Please check that your shipping address is complete and accurate before placing your order.

If you need to correct your address, contact us as soon as possible. Changes may not be possible once your order has been dispatched.

Lost or Missing Packages

If tracking shows your order as delivered but you have not received it, please check with other members of your household and contact us.

For packages that appear lost in transit, we will work with the carrier to investigate and arrange an appropriate resolution, including a replacement or refund where applicable.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, contact support@softt.shop with your order number and details of the issue. We may request photos to help resolve the problem.

Return shipping for damaged, defective, or incorrect items is free.

Returns

All products are eligible for return within 30 days of delivery. Return shipping is completely free within the United States, and we do not charge restocking fees.

Please review our Return and Refund Policy for instructions.

Contact Us

Store: Softt

Email: support@softt.shop

Phone: +1 (985) 423 19 65

Address: 101-28 108th St, South Richmond Hill, New York 11419, United States